Privacy Policy

Information We Collect

Account information: name, email address, phone number where provided, user role, authentication records, preferences, profile details, saved locations, vendor business details, and account status.

Location information: approximate or precise location when you grant device permission or enter a city, ZIP code, event address, truck location, or pickup location. We use this to show nearby trucks, support maps, route discovery, and event logistics.

Order and booking information: cart items, order history, pickup details, event requests, quotes, deposits, booking messages, transaction identifiers, refund status, invoices, receipts, vendor payout metadata, taxes, fees, and support history.

User-generated content: reviews, ratings, photos, vendor profile content, menu content, booking messages, support messages, reports, moderation information, and other content you submit or receive through the app.

Device and notification information: device type, app version, operating system, push-notification preferences, Expo push tokens, crash or diagnostic information, log data, approximate network information, and security events.

Payment and subscription information: Stripe and payment-provider identifiers, payment status, limited card metadata such as brand and last four digits when provided by the processor, Apple in-app purchase and RevenueCat subscription status on iOS, and related entitlement information. Foodtruckky does not store complete payment card numbers on its servers.

How We Use Information

We use personal information to create and secure accounts, provide OTP authentication by email, show nearby trucks, process pickup orders, facilitate event bookings and deposits, calculate platform fees, deliver support, enable reviews and photos, send push notifications, send transactional email, manage subscriptions, moderate content, prevent fraud, comply with law, enforce our terms, improve the app, and operate the Foodtruckky marketplace.

Processors and Service Providers

We share information with service providers that process data for Foodtruckky's business purposes, including Stripe for payments, Resend for email delivery, Expo for push notifications, RevenueCat for iOS subscription entitlement management, Convex for backend hosting and data services, app-store providers for in-app purchases, and other vendors that help with security, support, analytics, diagnostics, and operations.

These providers may process information according to their own terms and privacy policies when you use their services, such as payment processing or Apple in-app purchase billing.

No Sale of Personal Data

Foodtruckky does not sell personal information and does not share personal information for cross-context behavioral advertising as those terms are commonly used in U.S. state privacy laws. If our practices change, we will update this policy and provide any required choices.

Push Notifications and Communications

If you enable push notifications, we use device push tokens and notification preferences to send order updates, booking updates, favorite-truck alerts, event reminders, support updates, system announcements, and optional promotional messages. You can manage notification permissions in your device settings and app settings.

We use email to send OTP authentication codes, account messages, order and booking confirmations, receipts, support updates, security notices, and other service communications.

User Content, Reports, and Moderation

Reviews, ratings, photos, vendor profile content, menu content, and some booking or support context may be visible to other users, vendors, administrators, or moderation staff depending on the feature. Users may report content and block users through available app tools. We may review content and account activity to enforce our rules, investigate abuse, and protect users.

Retention

We retain personal information for as long as needed to provide Foodtruckky, maintain accounts, complete transactions, resolve disputes, provide support, enforce agreements, prevent fraud, comply with legal and accounting obligations, and protect marketplace safety. Retention periods vary by data type and context.

When an account is deleted, Foodtruckky cascades deletion of personal data associated with the account, subject to limited retained records where needed for legal, accounting, tax, fraud-prevention, security, dispute-resolution, or compliance purposes. Some records may be anonymized or aggregated so they no longer identify you.

Deletion Rights and In-App Deletion Path

You can delete your account in the app by going to Profile -> Delete account and confirming the deletion prompts. Confirmed deletion cascades personal data associated with your account. If you cannot access your account, contact customersupport@foodtruckky.com for help with an account-access or deletion request.

Children

Foodtruckky is rated 17+ and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided personal information to Foodtruckky, contact customersupport@foodtruckky.com so we can review and delete it where required.

Your Privacy Rights

Depending on where you live, including under CCPA/CPRA-style U.S. state privacy laws or GDPR-style privacy laws, you may have rights to request access, correction, deletion, portability, restriction, objection, withdrawal of consent, or information about our data practices. You may also have the right to appeal a decision or lodge a complaint with a regulator.

To exercise privacy rights, use in-app account tools where available or contact customersupport@foodtruckky.com. We may need to verify your identity and account relationship before completing a request. Some rights may be limited by legal, security, fraud-prevention, accounting, or operational requirements.

Security

We use administrative, technical, and organizational safeguards designed to protect personal information. No method of transmission or storage is perfectly secure, and we cannot guarantee absolute security.

International Users

Foodtruckky is operated for the United States. If you access the service from outside the United States, your information may be processed in the United States or other locations where our providers operate, which may have privacy laws different from those in your jurisdiction.

Changes

We may update this Privacy Policy from time to time. When we make material changes, we may notify you in the app, by email, through the hosted Privacy Policy page, or by other reasonable means. Your continued use of Foodtruckky after the effective date means the updated policy applies.

Contact

Questions or requests about this Privacy Policy or Foodtruckky privacy practices may be sent to customersupport@foodtruckky.com.